CAPA | Error and complaint management

Deviations are documented in a ticket system. All employees can generate tickets via a specific e-mail address. The tickets are categorized according to location and context. Tickets are processed as follows:

Thematic categorization, differentiation between internal error and complaint, setting a processing deadline, assignment to processor, adding evidence, etc.

This makes it possible to track the time and check the status at any time. Completed tickets are archived.